FAQs

1. How can i create a Nutrio.in Account?

You can create your own Nutrio.in by clicking “My account

and registered yourself,  Its easy and quick.

2    I forget my password. How do I get a new password?

We’ll send you a link that will let you reset your password to a new one. To get started Click “Lost your password?”   or find it in My account.

3. What is the average shelf life for my products?

 All of our nuts are good for up to 4 months to 1 year. Dried fruits should be stored in a cool environment (refrigerator).

4. How can I place an order 

You are more than welcome to place your order through the Nutrio.in website by adding products to your cart and clicking on “Check Out” once you’re ready. We’ll be more than happy to help you place your order and answer any questions you may have.

5. HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from logistic. 

6. HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order.

7. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members who ship their orders should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

8. WHAT HAPPENS IF THERE’S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at our email.

We regret to inform you that no refunds will be given for orders that fall under the below categories.

i) In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us.

ii) In the event of lost mail, we will try to locate the delivery team and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

9. What are your business hours?

Our friendly Customer Experience Agents are here to help Monday-Saturday  10 am-6:30 pm.

10. How can I change the delivery address?

Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

11.Which products can be returned?

Any item(s) purchased on our website are eligible for return, provided they are in new condition as detailed in our Returns Policy

12 Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different addresses you need to place them as separate orders.

13 How will the delivery be done?

Products are shipped through reputed courier agencies. If there is no courier service available in your area, it will be shipped your items via Government Registered Book post or Speed post.

14 Where do the products come from?

All orders are processed from our registered vendors – merchants from multiple location of India. 

15 How will I know if any item in my order is unavailable?

The vendor – merchant is obliged to make sure the inventory and it is always updated so that your order can be fulfilled at all times. However, in case an item you ordered is unavailable at Vendor – merchant then our fulfillment team will notify you of the same in quick time. They will also suggest possible alternatives for the out of stock product should you desire to change the order.

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